Order Policies, Procedures, and Terms of Sale

Our Return Policy
Since we stand behind our products, our return policy is simple. Within two weeks of the receipt of your order, you may return for a full refund, less shipping fees and a 20% restocking fee, any item that has not been used and is in its original condition. The product cannot have been damaged or modified in any way. The item MUST be in the original shipping crate, in re-sale condition, with the original packaging material.

If no shipping was charged, we will issue a full refund less a 20% restocking.

Please do NOT return any items without contact us first! Shark Stainless Systems, Inc will refuse any returns not previously authorized by a Shark Stainless Systems, Inc agent.

We will not issue any credit for shipments that were refused and therefore returned to us.

Please note: Some merchandise cannot be returned or can be returned only with a restocking fee!

Custom orders cannot be returned unless they have a defect.

Special Purchases, such as: Inventory Sale Items, Custom Quotes, Special Discounts. Made to order products cannot be returned unless they have a defect.

We will notify you via e-mail (or if you prefer, by mail) of your refund once we have received the returned item and inspected the item for damage. Please note that we can refund shipping costs only if the return is a result of our error.

How to return items to Shark Stainless Systems, Inc

Returning non-defective items:
To return non-defective lighting fixtures for any reason, simply contact us at 1-800-264-0057. We will authorize the return, provide return shipment instructions, and assist you with all other return questions.

Returns must include the original box, packaging, and accessories.

After receiving the authorization to return the item, you will have 14 days in which to return the product to Shark Stainless Systems, Inc. After 14 days the return authorization will expire and no replacements or refunds will be given.

The Customer's Responsibilities when Returning Product
When returning product to Shark Stainless Systems, Inc it is your responsibility to pack the product in the original box with sufficient packaging material and it is in your best interest to insure the package.

Tip: If the outer box you received is in poor condition you will have to provide a new outer box.

Any item received damaged at Shark Stainless Systems, Inc is your responsibility and we can't guarantee a replacement or refund.